Purchase terms

Glam Waxing Ltd, registered in England and Wales, company number 11915897.

88 Wandsworth Bridge Road, London SW6 2TF.

Email info@glamwaxing.co.uk. Telephone 020 7018 1930.

These terms cover treatment courses bought from our online store or in the salon. Appointment bookings are covered by our booking terms on the booking page.

Treatment courses

What a treatment course is. A treatment course is a prepaid set of appointments for one named treatment. It is not a cash balance and cannot be exchanged for one. Each course states the treatment it covers and how many appointments it includes.

How long you have. A six for the price of five course is valid for 276 days from purchase, at least nine months. A ten for the price of eight course is valid for 460 days from purchase, at least fifteen months. Your exact expiry date is shown on your code and in your confirmation email. Appointments not used by that date are no longer available and are not refunded or extended.

Booking. Book online using your code. Each booking uses one appointment from your balance. You can check your remaining balance at any time using the check code balance link on our booking page.

Cancelling an appointment. Our normal cancellation notice is 24 hours. If you cancel or reschedule with at least 24 hours notice, that appointment returns to your balance. If you cancel with less than 24 hours notice or do not attend, the appointment is treated as a no show and does not return to your balance.

Your course is personal to you. It cannot be transferred, shared or resold. Course appointments do not earn loyalty stamps.

Your right to cancel the course. You may cancel until the end of 14 days after the day your purchase contract is made, and receive a refund. To cancel, email info@glamwaxing.co.uk or use the cancellation form below. You may use the form but you do not have to. Refunds are made without undue delay and no later than 14 days after the day you tell us you are cancelling, to the payment method you used.

If you have already had treatment. If you asked us to begin your course during the cancellation period and then cancel within it, we deduct a proportionate amount for the treatments already provided and refund the balance. The deduction is the course price multiplied by the number of treatments already provided, divided by the total number of treatments included in the course. We round that total down to the nearest penny in your favour. A missed appointment is not a treatment provided.

After the cancellation period. We do not offer change of mind refunds after the cancellation period. This does not affect any rights you have by law.

Discounts. Courses are already discounted and cannot be combined with any discount code or offer.

Cancellation form

To cancel a course within the cancellation period you can email us in your own words, or copy the form below into an email to info@glamwaxing.co.uk. Using the form is not compulsory.

To Glam Waxing Ltd, 88 Wandsworth Bridge Road, London SW6 2TF, info@glamwaxing.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*]: ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

[*] Delete as appropriate.

Optional order code or reference: ______

General

Nothing in these terms affects your statutory rights. These terms are governed by the law of England and Wales.

Last updated 14 November 2026.